…Employee Engagement Week 1
Apologise this is a late post. Been trying to gather my thoughts from the last few weeks.
So begins the final major project. The proposal has been drafted and sent in. The reading has begun and the subject is…
What would a Service Design approach look like to increase employee engagement?
Better late than never.
I have been reading through some of the literature around the Macleod Report 2009, touchpoint journal articles and The Service Design Book by
Add in all the other notes from the weeks
Add picture of my plan.
Looking at Dale Carnegie pages http://www.dalecarnegie.com/employee-engagement/engaged-employees-infographic?keycode=twitter&utm_content=buffer81286&utm_source=buffer&utm_medium=twitter&utm_campaign=Buffer some interesting white papers put on hold
Can Yammer be classed as an employee engagement platform?
PLAN for this week
– Immerse myself in Macleod Report and start producing portraits of the WHO and WHAT
– Investigate Zappos case study
– Pick another two case studies
– Look at Engaged book
– Look at rest of touchpoints book for cases and strategies
– Read Service Design Book
Investigating MACLEOD Report – Using the Dan Roam Who method
First sweep notes
Meet Nina Grunfield
Good chats with Peter and Michel about google glass
Did a concept map of the employee engagement from a macro view.
Had a tutorial with Paul (photos)
To contact the SD network and Design Thinkers Network
Reading Service design book by Ben Reason
Yammer use as a case study
Street car case
Then focus on dyson induction process – making a dyson
Then do I focus on the team culture. What is that about? Do you look at leaders or do you look for traits or how do you make this work with the company culture. These are some of the focused questions needed
Use three core service map on p29
Look at virgin airways design with inflight teams
Fish tale book
Connected on linkedin with service design UK Network and found a discussion very similar to my thesis.
Idea on focus
Objective 1 start by creating a service blueprint from Macleod report.
Objective 2 – create a Meetup employee engagement group. Using rave as a base and use Meetup, eventbrite or other planning too
Objective 3 – to have created a community actively creating new solutions and testing out at group meet ups.
Some American blogs
See picture of sketch around a practice workshop to run through decisions
Draw + Decision + coach = experiential learning and learning a skill and experience